Course Description:

In today’s remote and hybrid work environments, virtual video calls have become a staple for communication, collaboration, and business success. Whether you're connecting with clients, colleagues, or stakeholders, the ability to present yourself and communicate effectively on video is essential. Mastering the Basics of Professional Virtual Video Calls is a 90-min course designed to help you refine your virtual presence, improve communication skills, and manage technical aspects to ensure every virtual interaction is professional and impactful.

WHAT:

In this course, participants will learn:

  • Preparing for a virtual video call: How to set up your environment, test equipment, and ensure optimal lighting, sound, and background.

  • Best practices for virtual professionalism: Guidelines for maintaining a polished appearance, speaking clearly, and making a positive impression on camera.

  • Effective communication in virtual meetings: Techniques for engaging and communicating with others during a video call, including active listening, body language, and managing interruptions.

  • Managing technology and troubleshooting: Tips for managing common technical issues such as poor audio, video lags, and connection problems.

  • Etiquette for virtual meetings: Understanding the dos and don’ts of virtual calls, from muting your microphone to proper attire and using virtual hand-raising or chat features.

  • Maximizing virtual meeting tools: How to use meeting features like screen sharing, breakout rooms, and chat functions to enhance collaboration and engagement during your call.

By the end of this course, participants will be confident in their ability to conduct professional virtual video calls, maintain effective communication, and troubleshoot basic technical issues.

WHO:

This course is ideal for:

  • Remote workers: Employees and freelancers who rely on virtual calls for team meetings, client interactions, and project collaboration.

  • Managers and team leaders: Individuals who lead virtual teams and want to enhance their virtual meeting management skills.

  • Sales professionals and customer service reps: Those who need to build strong relationships and communicate effectively through virtual calls with clients, prospects, and customers.

  • Professionals transitioning to remote work: Individuals who are new to virtual meetings and want to build confidence in using video communication tools.

WHY:

Taking this course is important for anyone looking to:

  • Enhance virtual professionalism: Build the skills and knowledge needed to appear confident, polished, and credible during every video call.

  • Improve communication: Learn how to effectively communicate your message and engage with others in virtual settings.

  • Increase productivity: Streamline virtual meetings, reduce technical issues, and ensure that your calls are productive and focused.

  • Adapt to the modern workplace: As remote and hybrid work environments become more common, mastering virtual video calls will help you succeed in any professional setting.

With virtual communication becoming the norm, this course will give you the tools you need to feel confident, communicate effectively, and manage technology during every virtual meeting, whether it’s with a colleague, a client, or a potential business partner.